No, the CRA will ‘never’ answer 100% of your calls, administrator says
The Canada Revenue Agency (CRA) is “proud” after its “100-day Service Improvement Plan” doubled the number of unique calls answered from just 35 per cent to more than 70 per cent, but officials say they “will never be in a position to answer 100 per cent” of calls. While committing to maintain that 70 per cent, Melanie Serjak, the CRA’s...